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Call Center

The Education Seeker's Journey

Submitted by webdesign on 9/25/12

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Inquiry to enrollment: the need for speed

Submitted by Doug Wickland on 5/15/12

When it comes to following up with an inquiry, don’t wait: The most significant factor for converting inquiries to enrollments is making live contact quickly – the more quickly you respond, the more likely the inquiry will convert.

Our research and experience* indicate calling an inquiry:

In the first minute increases the likelihood of conversion by 391% – calling within 2 minutes almost triples conversion...

To Call or Not to Call?

Submitted by webdesign on 1/18/11

This is the question. Whether verifying potential inquiries, remarketing non-successful records, or performing quality assurance audits, it seems every vendor now utilizes a call center. But how do we distinguish the good from the bad? These are the top 3 things to look for when deciding if a call center is right for you.

1. Transparency
Quality call centers have nothing to hide. Mediocre ones do. First,...